Information

Payment

Your Klasern purchase may be made using credit or debit cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You may purchase using other payment providers such as PayPal, Amazon Pay, Apple Pay, Google Pay, Shopify Pay, G2A Pay, Pay Later with Klarna, and Coinbase Commerce. For Vietnam customers, we also offer domestic bank transfer. Please contact us for further information.


Shipping & Delivery

Free standard shipping is included with your Klasern purchase. We ship worldwide via USPS and DHL. All orders are fulfilled from the U.S. Your purchase is packed and shipped within 24 hours of order and payment receipt. We will send you a confirmation, including a tracking number.

Delivery times may vary by country and Customs policies. Import duties and taxes may apply in some international jurisdictions. Obviously, any delays or related charges are beyond our prediction or control, so contacting your local customs office is advised.

Domestic:

  • Free Shipping (5-7 days)
  • USPS Priority Mail (1-3 days)
  • USPS First Class Package (1-3 days)

Rest of World:

  • Free Shipping (7-28 days)
  • USPS First Class Package International (7-21 days)
  • DHL Express Worldwide (2-4 days)

Returns & Exchanges

Your satisfaction with any Klasern product is of utmost importance to us. Any purchase may be returned for a full refund, or be exchanged within 14 days of original delivery. Advise us by email and we will be pleased to assist you. Any returned product must be in original condition and in the original packaging, and must also include your original proof of purchase.

If a returned item is shipped internationally, be sure to mark as “RETURNED GOODS” to avoid any Customs charges, as we cannot be responsible for those imposed on packages returned by Customs.

Note that shipping charges on returned merchandise are at the customer’s expense. Any damage to the product or package is subject to our right to deduct any depreciation in value when refunding the purchase. Refunds on a returned product will be made within two weeks after receipt, and be made to the purchaser’s payment method. Please note that additional duties, taxes, or shipping costs will not be refunded. As well, Klasern is not responsible for any products that are damaged or lost during the refund or exchange process.


Warranty

In evidence of our high standards and quality craftsmanship, Klasern purchase comes with a 2-year limited warranty, from the date of purchase. Kindly note that the warranty does not cover damage resulting from incorrect or misuse of the product, including lack of care, negligence or damage arising from accidents, or unauthorized third-party repair attempts. Warranty does not cover battery-life or normal wear and tear of the case, glass, or watch strap. When returning a product for warranty purposes, be sure to include a copy of the warranty card and proof of purchase.

Klasern product warranty card contains Klasern ID that is an 8-character code, whether from Klasern direct or from our resellers. Additionally, there is the product number – a string of numerical digits – which is engraved on the caseback of each watch. These two identification codes serve to validate the authenticity of a genuine watch, as well as its warranty status.


Certify your Klasern product here, and be a part of our valued community!